Refund policy

At Zerova, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

• Items must be unused, in original packaging, and in the same condition you received them.

• Certain products may not be eligible for return (see Non-Returnable Items below).

2. Return Timeframe

• You can request a return within [3 DAYS] of receiving your order.

• Returns requested after this period may not be accepted.

3. Refund Process & Timing

• Once we receive and inspect your returned item, we will process your refund within [10 working days].

• Refunds will be issued to the original payment method, minus an 80 INR processing fee if you cancel the order.

• You will receive a confirmation email once your refund is initiated.

4. Exchange Options

• If you wish to exchange an item for a different size, color, or variant, please contact us at [kasyap2656@gmail.com].

• Exchanges are subject to product availability.

5. Damaged or Defective Products

• If your item is damaged, defective, or incorrect, please contact us within [2 DAYS] with a photo of the issue.

• We will arrange a replacement or full refund at no extra cost.

6. Non-Returnable Items

• Gift cards, downloadable products, and items marked as final sale are not eligible for return.

7. Return Shipping Costs

• For standard returns, customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping method for your return.